Shipping Policy & Delivery

At SAVE FIPCATS, we are committed to providing top-quality FIP products and knowledge to help parents of FIP cats save their beloved companions. To ensure a smooth shopping experience for our customers, we have outlined our Shipping Policy & Delivery information for both the US, Japan, European and International markets.

Shipping within US:

Standard Shipping:

• Orders are typically processed within 1-2 business days.
• Standard shipping times within the US vary but generally range from 3 to 7 business days, depending on your location and selected shipping method.
• Shipping fees are calculated based on the amounts of your order.Free shipping is available for orders over $250.
• We provide tracking information so you can monitor the status of your shipment.

Expedited Shipping:

• For customers who need their orders sooner, we offer expedited shipping options.
• Expedited shipping times vary but generally range from 1 to 3 business days.
• Shipping fees for expedited options are calculated based on your order's amounts.
• Expedited orders are prioritized for faster processing.

Shipping within Japan:

Standard Shipping:

• Japan(Except for Hokkaido, Okinawa and remote island areas) Delivery by Sagawa Express Post 1-3 Business days(No Transit Fee).
• Japan(Except for Hokkaido, Okinawa and remote island areas) Delivery by Sagawa Express Post 1-3 Business days(No Transit Fee).
• Japan(Hokkaido, Okinawa and remote island areas only) Delivery by Sagawa Express Post 3-4 Business Days(No Transit Fee).
• Japan(Hokkaido, Okinawa and remote island areas only) Delivery by Sagawa Express Post 3-4 Business Days(No Transit Fee).

Shipping within Europe:

Standard Shipping:

• Orders are typically processed within 1-2 business days.
• Standard shipping times within Europe vary but generally range from 3 to 7 business days, depending on your location and selected shipping method.
• Shipping fees are calculated based on the amounts of your order.Free shipping is available for orders over $250.
  We provide tracking information so you can monitor the status of your shipment.

Expedited Shipping:

• For customers who need their orders sooner, we offer expedited shipping options.
• Expedited shipping times within Europe vary but generally range from 1 to 3 business days.
• Shipping fees for expedited options are calculated based on your order's amounts.
• Expedited orders are prioritized for faster processing.

International Shipping:

• All orders shipped from China warehouse to destination countries are considered international shipments.
• International express delivery from China warehouse to Middle East, Southeast Asia usually takes 5 to 15 days, depending on your location and customs clearance procedures.

Order Tracking:

For US, Japan, Europe and international orders, we provide tracking information so you can monitor the status of your shipment.
You will receive an email with tracking details once your order has been shipped.

Shipping Address:

Please ensure that you provide accurate and complete shipping information during the checkout process to prevent any delays or delivery issues.

Shipping Partners:

We work with reliable shipping partners to ensure the safe and timely delivery of your orders.

Delivery Exceptions:

In rare cases, unforeseen circumstances, such as extreme weather or natural disasters, may cause delays in delivery. We appreciate your understanding in such situations.

Questions or Concerns:

If you have any questions or concerns about your order, shipping, or delivery, please don't hesitate to contact our Customer Support team. We are here to assist you.
Thank you for choosing SAVE FIPCATS for your FIP product and knowledge needs. We are dedicated to providing the best service and support to help you in your mission to Save FIP CATS! Follow us for updates and resources on your journey.